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Customer Service

SHIPPING POLICY

Last Updated: May 16, 2026

Thank you for shopping with RISEN CULTURE.

1. Order Processing Time

Orders are typically processed within 1โ€“3 business days after payment confirmation. Processing times may increase during product launches, sales, holidays, or high-demand periods.

2. Shipping Timeline

Estimated delivery times:

  • Metro cities: 3โ€“7 business days
  • Other regions: 5โ€“10 business days

Delivery times may vary depending on courier availability and location.

3. Shipping Charges

Shipping charges will be displayed during checkout. Free shipping may be offered during promotional campaigns.

4. Order Tracking

Once your order is shipped, tracking details will be sent through email or SMS.

5. Failed Deliveries

If delivery fails due to incorrect address or customer unavailability, additional shipping charges may apply.

6. Delays

RISEN CULTURE is not responsible for delays caused by natural disasters, courier issues, government restrictions, or unforeseen logistics problems.

7. Contact

Email: risenculture.shop@gmail.com